@article{oai:toyama-c.repo.nii.ac.jp:00000231,
 author = {丸山, 一彦 and MARUYAMA , Kazuhiko},
 journal = {富山短期大学紀要},
 month = {Mar},
 pages = {41--60},
 title = {顧客満足活動の課題に関する一考察},
 volume = {42},
 year = {2007},
 yomi = {マルヤマ, カズヒコ}
}